Instead of reacting to incidents, we monitor your systems proactively, with clear response times and a point of contact who actually knows your infrastructure.
- <2h
- average response time
- 24/7
- proactive monitoring available
- 13
- years of team experience
Challenges we know well.
Response times to incidents are too slow
Every minute of downtime costs productivity and trust.
There's no proactive monitoring
Problems are only noticed once they're already disrupting operations.
Knowledge is tied to individual people
If a key person is out, support grinds to a halt.
Ticket volumes keep growing
Without a structured process, the backlog grows faster than the team.
How we approach IT Support.
- 01
Infrastructure onboarding
We get to know your systems before the first ticket ever comes in.
- 02
Proactive monitoring
Continuous monitoring of critical systems and services.
- 03
SLA-based response
Clearly defined response times based on priority.
- 04
Ticket handling
Structured prioritization instead of a chaotic processing order.
- 05
Reporting
Transparent overview of incidents and resolution times.
- 06
Continuous improvement
Recurring problems are fixed systematically, not just patched over.
Technologies & focus areas.
Compatible with your existing infrastructure.
Proactive IT support for a growing mid-sized company
XEGIT took over ongoing IT support and noticeably reduced unplanned downtime through continuous monitoring.
Read the case studyFrequently asked questions about IT Support.
Depends on the SLA model, typically under 2 hours for critical incidents.
Yes, on request with extended hours or around the clock.
Mostly remote, with on-site visits when needed.
From hourly blocks to fully comprehensive managed services contracts.